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Leads and sales

Conversion rate

The share of leads that reach a later stage, such as lead to site visit or site visit to booking. Track each stage separately.

Also called: lead to booking ratio, visit to booking ratio

Conversion rate measures how many leads move from one stage to the next. In real-estate sales the useful ratios are lead to qualified, qualified to site visit, site visit to booking, and booking to registered agreement.

Example: 1,000 Meta leads give 220 qualified conversations, 90 site visits and 9 bookings. Lead-to-booking is 0.9%. Visit-to-booking is 10%. These numbers are illustrative. Measure your own by source and project.

A single lead-to-booking figure hides where you lose buyers. Stage-wise conversion shows whether the problem is follow-up, the visit or closing.

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